Privacy Policy
Fran Reddan Consulting
Last updated: 25 August 2026
Fran Reddan Consulting respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, make an enquiry, engage our coaching or consulting services, participate in a program, or otherwise interact with us.
Fran Reddan Consulting provides executive coaching, leadership coaching, leadership consulting, workshops, facilitation and related professional development services.
This Privacy Policy should be read together with any coaching agreement, Commitment to the Coaching Relationship, proposal, invoice terms or other written arrangement that applies to your engagement with Fran Reddan Consulting.
1. Contact Details
For privacy enquiries, requests or complaints, please contact:
Fran Reddan Consulting
Email: fran@franreddanconsulting.com
Website: www.franreddanconsulting.com
2. What Personal Information We Collect
The personal information we collect may include:
• Your name, role, organisation and contact details.
• Information you provide when making an enquiry, booking a session or completing a form.
• Information about your coaching goals, professional context, leadership challenges, development priorities and areas of focus.
• Session dates, session duration, attendance records and coaching hours.
• Coaching notes, summaries, action points and related records.
• Information needed for invoicing, payment, scheduling and administration.
• Information provided by a sponsoring organisation, where coaching is funded, arranged or supported by that organisation.
• Feedback, testimonials or survey responses, where you choose to provide them.
• Website usage information, such as pages visited, links clicked, browser type, device information and general location data.
We collect only the information reasonably needed for our work with you and for the proper administration of Fran Reddan Consulting.
3. Sensitive Information
Coaching conversations may sometimes include personal or sensitive information, depending on what you choose to share.
We will only collect sensitive information where it is reasonably necessary for the coaching or consulting service, where you have provided it voluntarily, or where we are otherwise permitted or required by law to collect it.
Coaching is not therapy, counselling, psychology, financial planning or legal advice. If specialist support is needed, you are responsible for seeking advice from an appropriately qualified professional.
4. How We Collect Personal Information
We may collect personal information when you:
• Visit our website.
• Contact us by email, phone, website form, social media or another communication channel.
• Book or attend a coaching session, workshop, consultation or program.
• Complete an intake form, coaching agreement, survey or feedback form.
• Subscribe to a mailing list or download a resource.
• Engage with Fran Reddan Consulting on LinkedIn or other platforms.
• Are nominated by your organisation to participate in coaching, consulting or a professional development program.
Where practical, we collect personal information directly from you. In some cases, we may receive information from a sponsoring organisation, referral source, professional adviser, event organiser or platform you have used to engage with us.
5. How We Use Personal Information
We may use personal information to:
• Provide executive coaching, leadership coaching, consulting, facilitation, workshops and related services.
• Understand your goals, context and development needs.
• Prepare for and conduct coaching sessions, programs or workshops.
• Prepare coaching notes, summaries, action points and related records.
• Schedule sessions and communicate with you.
• Manage invoicing, payment and administration.
• Maintain professional, ethical and business records.
• Maintain a confidential client log for professional credentialing, accreditation or audit purposes.
• Improve our services, resources, website and client experience.
• Send relevant updates, resources or marketing communications, where permitted.
• Respond to enquiries, feedback, complaints or requests.
• Meet legal, regulatory, insurance, professional or ethical obligations.
You may unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us directly.
6. AI-Supported Notes and Technology
Fran Reddan Consulting may use secure technology tools, including AI-supported note-taking, transcription or summarising tools, to assist with the preparation of coaching notes, summaries, action points and related records.
These tools are used to support the quality, continuity and usefulness of the coaching process. They do not replace the coach’s professional judgement.
Where AI-supported tools are used for coaching-related notes, summaries or records, this will be disclosed through the Commitment to the Coaching Relationship, coaching agreement or another written process.
We will take reasonable steps to select reputable technology providers and to use settings and practices that support privacy, confidentiality and security.
7. Coaching Records and Client Logs
Fran Reddan Consulting may keep records of coaching engagements for professional, administrative, ethical and credentialing purposes.
These records may include your name, contact details, coaching dates, duration of sessions, broad coaching focus areas, coaching hours, session notes, summaries and action points.
Where you have consented, your name, contact details, coaching dates and coaching hours may be included in a confidential client log for professional credentialing, accreditation or audit purposes, including with the International Coaching Federation or another recognised coaching body.
A client log will not include detailed personal content from coaching conversations.
8. Use of De-identified Material
Fran Reddan Consulting may use de-identified themes, examples or reflections from coaching practice for coach training, mentoring, supervision, professional development, teaching, writing or credentialing preparation.
Where material is de-identified, names, organisations, roles, locations and other identifying details will be removed or changed.
We will not knowingly use material in a way that would reasonably identify you or your organisation without your separate consent.
9. Recordings and Transcripts
Coaching sessions will not be audio recorded, video recorded or submitted for assessment, supervision, mentoring, training or credentialing purposes without your separate written consent.
If a recording or transcript is requested for any of these purposes, we will explain why it is needed, who may access it, how it will be stored, how long it will be retained, and how it will be deleted or disposed of.
You may decline permission for a recording or transcript to be used for these purposes.
10. Organisational Sponsorship
In some cases, coaching may be funded in whole or in part, arranged or otherwise supported by your organisation.
Where this occurs, the coaching relationship remains a confidential professional partnership between the coach and the coachee.
The sponsoring organisation may have a legitimate interest in the broad purpose and outcomes of the coaching program. This may include agreed goals, attendance, engagement, progress and possible next steps.
The specific content of coaching conversations will not be shared with the sponsoring organisation without your consent, except where disclosure is required by law or where there is a serious risk of harm to you or another person.
Any reporting to a sponsoring organisation will be limited to high-level observations and will be discussed with you wherever practicable before it is shared.
11. When We May Disclose Personal Information
We may disclose personal information where reasonably necessary to:
• Provide coaching, consulting, workshops or related services.
• Work with service providers who support our website, email, scheduling, video conferencing, document storage, payment, accounting, marketing, AI-supported note-taking or business administration.
• Liaise with a sponsoring organisation, within the confidentiality limits explained in this Privacy Policy and the coaching agreement.
• Participate in professional mentoring, supervision, training, credentialing, accreditation or audit processes.
• Obtain professional advice from accountants, lawyers, insurers or other advisers.
• Meet legal, regulatory, ethical or insurance obligations.
• Respond to a serious risk of harm to you or another person.
• Respond to a court order, subpoena, legal process or lawful request by an authority.
We do not sell personal information.
12. Overseas and Cloud-Based Service Providers
Some of the technology and service providers we use may store or process information in Australia or overseas.
This may include providers of website hosting, email, calendar booking, video conferencing, cloud storage, payment processing, analytics, marketing, document management, AI-supported note-taking or transcription tools.
We take reasonable steps to select reputable providers and to manage personal information in accordance with applicable privacy obligations.
13. Website, Cookies and Analytics
Our website may use cookies, analytics tools or similar technologies to understand how visitors use the site and to improve website performance and content.
Cookies are small files placed on your device. You can usually change your browser settings to refuse cookies or alert you when cookies are being used. Some website features may not function properly if cookies are disabled.
The website may also include links to third-party websites or platforms. Fran Reddan Consulting is not responsible for the privacy practices or content of external websites.
14. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include password protection, secure platforms, limited access to records, careful selection of service providers and appropriate record management practices.
No method of electronic storage or transmission is completely secure. If we become aware of a privacy or data security incident that requires notification, we will take appropriate steps in accordance with applicable law.
15. How Long We Keep Personal Information
We keep personal information for as long as reasonably needed for the purposes for which it was collected, including providing services, maintaining business records, meeting legal or insurance obligations, resolving disputes, and supporting professional credentialing or audit requirements.
When personal information is no longer needed, we will take reasonable steps to delete, destroy or de-identify it.
16. Accessing or Correcting Your Personal Information
You may request access to the personal information we hold about you.
You may also ask us to correct personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
We may need to verify your identity before responding to an access or correction request. In some circumstances, we may not be able to provide access to all information requested, for example where access would affect the privacy of another person or where access may be refused under applicable law.
17. Privacy Concerns or Complaints
If you have a privacy question, concern or complaint, please contact us first so we can try to resolve the issue.
Please contact:
Fran Reddan Consulting
Email: fran@franreddanconsulting.com
We will aim to respond to privacy complaints within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The current version will be available on the Fran Reddan Consulting website. The “Last updated” date at the top of this policy will indicate when it was most recently reviewed or changed.